I got car detailed after 8 years of neglect. The huge scratch on my door is now gone. The stains on my driver's seat is gone. Everything sparkles. I have that new car smell. I am so impressed with how clean they can get a car that was totally filthy from years of eating lunch in there spilling sauces on everything. Beautiful.

Isaac and his team in the quick lube department are fantastic, they got me in for service quickly and had me on the road in 20 mins. I highly recommend this team!

Very professional staff. Felt it was a very easy and transparent process. Glad to work with this company and they will have my business again

Thompson Buick is a wonderful place to purchase a vehicle or have your vehicle serviced. They are friendly and work hard to make sure you are taken care of.

Tito and Mike made this car buying experience wonderful. We came from St. Louis where we were lied to by our local dealership and they wasted our entire day. Tito and Mike were very thorough in answering our questions, transparent in all interactions, and were excellent communicators. It was a pleasure buying our vehicle at Thompson Buick.

Very friendly and professional. Quick service

Great employees, owners and service.

Jason in service is extremely helpful

Great people to work with. Fast, friendly service and the price was great compared to other vehicles I found. I would recommend shopping there for a car.

Just bought a GMC Denali. Great place to do business with. We will be a repeat customer for sure.

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Very helpful and responsive.

We just bought a 2022 Buick Envision Avenir through salesman Jeff Harrison. He was friendly, professional, and answered all our questions. Mr. Harrison has offered his services, if we have further questions or need to make future service appointments. We are very satisfied with all those we worked with at Thompsons.

Great people all around supporting a seamless and accommodating transaction. I'll continue to do business with Thompson!

QUICK AND INFORMATIONAL

I appreciate the timely service. Checked my vehicle to make sure safe to drive before my scheduled appointment.

Our car was there for an estimate at the body shop also and the servicing, the coordination between the 2 depts regardless which 2 is always great. I drop it off tell them what needs to be done and they coordinate between the different depts and let me know once it is ready.

Working with the group at Thompson Cadillac was a very pleasant experience. Vince Hamilton worked endlessly until he was able to deliver my Yukon AT4 to me. His outgoing demeanor and professionalism was well beyond any experience I have ever encountered while purchasing a vehicle. He represented himself, as well as his organization, with excitement and Class. I left their facility feeling more like I had just left a friend instead of a car salesman. I will definitely refer anyone I know to Vince and Thompson Cadillac of springfield.

Very professional and courteous staff; whole process was explained, and met my expectations. Would recommend this dealership to others without reservations.

After searching within a 500 mile radius of Springfield for a Yukon with specific features, I was relieved when Mike Peters at Thompson offered to order me one so I could get exactly what I wanted. Unlike many other dealerships, Thompson did not charge over MSRP which is why I ultimately decided to order through them. I’m so glad I did because Mike and the rest of the staff provided outstanding customer service throughout the process. I knew I would have to wait a while for the Yukon to be built, but Mike kept me updated on the progress. Once ...

This is the 2nd vehicle we have purchased from Thompson Cadillac. Andy Harris has gone above and beyond to help us find exactly what we’re looking for and gets us the best deal possible. We have been very pleased with the friendly, clean, accommodating service at Thompson’s! We would highly recommend them to anyone looking to purchase a new or used vehicle!

Isaac was very professionally knowledgable mechanic obviously a dedicated compassionate teacher, My experience was, it was all about precise quick and pleasant

it was my own fault for not checking the battery before I brought it in, but $89 to do the test that I can get for free at O'Riely's was disappointing. Also, the AGM battery should have lasted longer.

I had been looking at pickups for a few weeks. Stopped at Thompson and met Nathan. He was great to work and the entire process went great! I’ve been to other dealers and appreciated the no pressure approach I received. The finance department was a pleasure to work with as well. Thanks everyone.

Eddie Williamson was very helpful in helping me find exactly what I was looking for with no hard sales pitch, he listened and was very helpful. In this timeHighly recommend Eddie Williamson @Thompsons

Just bought my Escalade and everything went completely smooth, great communication, and they made sure everything was perfect! Thank you for such a great job, Tito!

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Great experience Brent was responsive to every question. I bought this car over the phone and was not disappointed. Tom Gray in finance called and walked me thru the options and treated me with respect. THANK YOU BOTH! Everything was ready when we arrived and we were in and out quickly. I had talked with a dealer in Kansas City and they wanted to play games with the price. It was worth the 3 1/2 hour drive to work with a dealer that values the customer. This is the reason this dealership has been in Business for over 100 years.

Excellent customer service. Good communication.

First class people all around!! Very helpful, welcoming, and so easy to talk with. Thank you!!

Had issue with ECM on AT4 and they got it all fixed up for me.

Good service in quick lube.

We were on our way to a Ford dealer to look at Rangers, when we passed by Thompson's and saw this Toyota 4Runner. We bought it and love it! Mike Peters was so great to work with and made the process very easy. Great experience!

Eddie Williamson and Thompson Sales made the purchase of my new 2022 GMC SLT very pleasant and easy - couldn't be happier. Thompson's is a high quality organization that has been in Springfield for a long time and their excellence is reflected by Eddie, who has been with Thompson's a long time. This wasn't my first purchase from Thompson's and I'm sure it won't be my last - thanks, guys! Eddie, you were right about how quick and smooth the 6.2 engine/10 speed transmission was, wow. My wife noticed how whisper quiet the truck was ...

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Excellent service. My salesman kept me informed from the day I ordered my vehicle until it was delivered. He also followed up with me after my purchase to make sure everything was ok.

Great customer service from the day it was ordered until I received my new vehicle.

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Brent Sturgeon was more than helpful to my wife and I in the purchase of our new 2021 Buick Enclave. He was there all the way in helping us get on myBuick app and answering all of our questions and continues to be there every time have a need or a question. Thanks Brent, we appreciate you.

Excellent customer service 👏 👌 👍

Kept us informed on our truck order. Friendly staff!

It was great. Thanks for getting everything done with my new truck in such I timely fashion. I love it!

Recently purchased a 2022 Sierra 2500 AT4 that I had ordered back in June of this year. The wait was worth it and the truck is great. There were a couple of hiccups in the process but everyone was very transparent. No complaints. Was great to work with Steve Grumbine on the purchase as he was there every step of the way.

I had an amazing experience purchasing my Buick from Thompson! From beginning to end, everyone was welcoming and very helpful. They make you feel like they are taking care of their own family members. A special thanks to Steve Grumbine aka Big Steve! He was patient and kind and helped me find the perfect vehicle. You guys are the best!!

Excellent customer service. Eddie Willimson helped us out and was excellent to work with.

Always great service

We are from Oklahoma and had a wheel problem driving through Springfield. Quentin was very helpful and got us all fixed up and back on our way with no problem.

The employees at GMC went above and beyond while working on my Acadia! We have a list of problems that we’re noticeable to us with our car, and were told the list of items that needed to be tuned up after looking it over. We were able to request what things actually be worked on and what things wait until a later date. Communication was very clear and amicable. They even threw in an additional service complimentary. We will definitely return for service every time it is needed and pass the word on to friends. Thank you SO much ...

Very friendly. And accomplished all we ask. They also notified us with the cost of each item and time line before fixing it. I loved that.

I ordered and purchased a 2022 Sierra AT4 2500HD truck from Kevin Hughes at Thompson Sales. Even in these slow times, the truck arrived much sooner than expected. The whole process was very smooth and enjoyable. The new truck is just what I wanted and is great!

Quick response from Quinten regarding repairs needed for my auto. Friendly staff in Springfield office.

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Best place for GM parts

Have had my cadillac serviced there for years, they seem very professional! would recommend to anybody

Eddie Williamson rocks ! He found me just what I was looking for in a vehicle. Thompson Sales Company makes the buying experience easy and brief - great service from their entire team ! This is why I am a repeat customer and will continue to be. Wayne Smith

I highly recommend Thompson GMC for your online auto purchase. Jace Brinkley's handling of the transaction was outstanding and so were the Thompson boys.

Eddie Williamson is a true professional in every way. I highly recommend the dealership as everyone I worked with is great. I have been buying vehicles at Thompson Sales for over twenty years and won't be switching.

Daughter in law needed a new key made and they were friendly and quickly took care of her

All around great experience. I have been doing business with Thompson sales for over 20 years. I have never had one bad experience.

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Tito and all the folks at Thompson were great to deal with. They made the buying process very easy. Will definitely look there for my next vehicle.

salesman Brent went to the max in making insure that we had a good buy.

Extremely nice people and friendly sales staff.

Excellent buying experience. Bobby Duncan did an outstanding job.

Had a great experience purchasing a Terrain at this location. Thank you Steve!

Ray did a wonderful job. He made a very hated experience a Positive one.

Kevin are the best! Thompson Cadillac experience is #1 sects car I’ve bought from them! Excellent Service. Anthony was awesome too! Thank you Sandra B

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Salesman Eric Simon was very knowledgeable and helpful. He made our trade experience much less stressful as he did on a previous transaction. Very much recommend him.

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This is the 4th vehicle I"ve purchased through Thompson -- using Andy (Andrew) Harris for each one. Andy is truly a professional. He listens carefully to the details I want in my vehicle, helps with location and then makes sure they are prepared well before pick-up. I can't imagine looking anywhere else!

The guys at the quick lube were amazing! Super friendly, very helpful and didn't waste time getting me in and out!

Jeff Taylor and Adam Ragan provided an excellent car buying experience. My concerns were heard and addressed, my needs were met, and all with no pressure or manipulative tactics. I will definitely bring my business back to Thompsons and would recommend to friends and family.

Mike Peters was great! Not pushing, very informative and listened well. He is someone I would go to again!

Eric Simon was on the ball from start to finish. He kept me informed about delivery and alerted me about my Escalade's arrival. BTW, she is a beauty! Eric was personable and knowledgeable about the vehicle. Throughout financing and checkout he was very easy to work with! I would highly recommend anyone to do business with Eric and the Thompson Boys!

Vince Hamilton provided excellent service. I was interested in a vehicle that had not arrived. Vince kept informed as to progress. He emailed me the day it arrived before the dealership opened. Then as it turned out I did not have a current Proof of Insurance car. He and the dealership worked with me until the next day. Very kind and understanding. The interest rate Thompson obtained was 2% lower than I could o rain at a local bank. This is the second new vehicle we have purchased at Thompson.

Vince Hamilton provided excellent service. I was interested in a vehicle that had not arrived. Vince kept informed as to progress. He emailed me the day it arrived before the dealership opened. Then as it turned out I did not have a current Proof of Insurance car. He and the dealership worked with me until the next day. Very kind and understanding. The interest rate Thompson obtained was 2% lower than I could o rain at a local bank. This is the second new vehicle we have purchased at Thompson.

Vince Hamilton provided excellent service. I was interested in a vehicle that had not arrived. Vince kept informed as to progress. He emailed me the day it arrived before the dealership opened. Then as it turned out I did not have a current Proof of Insurance car. He and the dealership worked with me until the next day. Very kind and understanding. The interest rate Thompson obtained was 2% lower than I could o rain at a local bank. This is the second new vehicle we have purchased at Thompson.

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I had originally scheduled an appointment online for an oil change, but was called back a week later saying the lube and tire center doesn't take appointments and I would just need to walk in. I thought that was silly since their site allowed me to schedule the oil change. However, that being said, when I did walk in the service was quick and I was in and out sooner than expected. The receptionist was friendly and no complaints with the service. Will be back!

I went for an oil change, the staff was pleasant and aired up my tires.

Hands down THE best all around experience we have had when purchasing an automobile! Our family had been searching for the perfect family car and couldn't find the right car. The Thompson team of Vince, Mike, & Tyler were tremendously helpful, and the process was made so simple and relaxing. (Which is usually not the case when purchasing an automobile!) What a refreshing experience. We will definitely purchase from Thompson AGAIN. Thanks Thompson Sales Team.

My experience with Thompson was excellent. My salesman Eric Simon was extremely helpful and made me feel like what I was looking for was important to him. He was busy with other customers as well but I felt taken care of the entire time. Tom Gray was my financial person. He was great as well. We covered different options. He did a good job of explaining the options. Overall it was a very pleasant experience that did not take all day long to get a car bought. I will do business with them again and send people there way.

Steve Hurd was great to work with on our new purchase! Everyone we met were very considerate and focused on providing a great experience for us! Thanks to all for information and presentation without pressure and pushy ways!

Beware if you don’t ask the cost of a tire rotation and a oil change. Cost me over $100.00. Never again.

All the salespeople were knowledgeable, friendly, and helpful. Dealership clean and catered to customers.

the service techs were great.

Eric Simon is AWESOME!! He kept me updated on where my car was in the delivery process & never made me feel like I was pestering him. Also he helped me get set up in my new car & understand how to operate everything. He also went ABOVE AND BEYOND when I couldn’t get my back latch down and the lights kept flashing at me at 11 o’clock on a Saturday night! I called him in desperation because I couldn’t reach customer service and I didn’t know how to turn it off and I just wanted to ...

Great service department as always!! Every experience I've had with Thompson Service has been positive & at a fair price. Great to have good people you can count on. Keep it up!!

I researched your new cars online from a well-designed site. ALL my questions were answered. I phoned for an appointment and went in...told the salesman what I wanted and what I believed. He proceeded to confirm in more detail. The contract was explained by Business Manager Anthony Jesse in a friendly, but precise and concise, manner until he was sure I understood all the necessary details. My salesman, Steve Hurd, then took me to the car rental company so I could return their car; he emptied my rental as I turned over the keys. He drove me back to ...

Andy Harris is a amazing associate at Thompson Buick. When I got in my car accident and needed to buy a new car, he was very helpful and caring. Everyone is great there, this is my second suv, I couldn’t be happier . The who experience was awesome

Steve Grumbine was a wonderful salesman and we will be going back for other cars/pickups from him, in the future. Thanks Steve! Mark and Tami

Great service

Excellent

Thompson's takes care of my car like it was there very own.

Both Tito and Troy were awesome. They know their business, if and when I trade my Nissan Titan I will only work wifh Tito and Troy at Thompson's. It was the very best buying experience I have ever had

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Mike Peters (sales) was very friendly and helpful. He was very knowledgeable about the Equinox he sold me. Mike Wood (finance) was also very friendly and courteous. I drove from St Louis looking for a deal, and I was not disappointed.

The staff were friendly and helpful.