Customer Testimonials
Recall issue with my 2022 Sierra. Inspected. No problem. I also reported intermittent hard shift in lower gears. Techs could not duplicate with test drive but noted for record. I will monitor for recurrence. I appreciate Austin and the crew. Everyone courteous and helpful. Thank you.
The mechanic helping me was excellent.
Staff was friendly, knowledgeable, and great sense of humor.
Our experience at Thompson's was top notch. We were just about to finalize a deal with another dealership, but decided to stop into Thompson's first. We are so glad we did! The buying process was simple, no pressure, and everyone we interacted with was great. Jace Brinkley was our Sales person. Jace took time to walk us through any details we wanted to know, and was patient and willing to help through the whole process. He even followed up after the sale - just to check in! We've bought from another dealership in town a few years ...
Our experience at Thompson's was top notch. We were just about to finalize a deal with another dealership, but decided to stop into Thompson's first. We are so glad we did! The buying process was simple, no pressure, and everyone we interacted with was great. Jace Brinkley was our Sales person. Jace took time to walk us through any details we wanted to know, and was patient and willing to help through the whole process. He even followed up after the sale - just to check in! We've bought from another dealership in town a few years ...
Our experience at Thompson's was top notch. We were just about to finalize a deal with another dealership, but decided to stop into Thompson's first. We are so glad we did! The buying process was simple, no pressure, and everyone we interacted with was great. Jace Brinkley was our Sales person. Jace took time to walk us through any details we wanted to know, and was patient and willing to help through the whole process. He even followed up after the sale - just to check in! We've bought from another dealership in town a few years ...
I had a great experience with Kevin...so laid back and professional.....I really appreciated the kindness and honesty...I LOVE MY 2023 BUICK ENCORE ! THANK YOU Kevin !
All repairs were made in a timely manner and was informed on what procedures were performed. Professional as always.
Great dealership. Been doing business with them for 30 years
Purchasing a car at Thompson is a great experience. Everyone is friendly and helpful. My sales representative, Digger Wells, went above and beyond to make sure that I was satisfied with my new Buick Encore GX. He took time to show me every detail about the car. I have recommended him to several friends who will be buying a car in the future. Mike Wood in Finance was friendly and very helpful as well.
Zero pressure to buy, excellent selection of vehicles and friendly associates
Greeters are always extremely friendly. Said it would be 45 mins. I was in and out in 20 mins. They actually care about their service and clients. Makes my car happy to get treated good!!
Fast, friendly service.
Everyone I dealt with was polite, professional, and straight forward.
Great service, and quick drop off turn around time
Thompson Sales Company is a fantastic dealership and I enjoyed every minute of the process and overall sale of my new truck. I couldn’t be happier with my purchase. Mike Peters did a tremendous job throughout the whole process, from the initial phone call, to driving my brand new truck off the lot. I can not say enough good things about him and I would recommend any and everyone in need a new or used vehicle to Mike. Mike Wood also made the process extremely painless and easy. I appreciate all the help in finding me the right numbers ...
It was a great experience!! They worked around their schedule knowing that I needed my vehicle back before their first available appointment. They worked out a system for me, allowing you to drop off my vehicle where they could work on it when they could. Will be coming back, I hope you guys serve all cars. Cuz I got a Nissan that needs a lot of work
Kevin Hughes is why we buy all our vehicles here. There's no bs it's always about you and your needs. Best service I've experienced anywhere.
looking for a vehicle? Go head to Thompson sales they are good people to work with. Jace on online sales delivers service to the highest standards. Thank you and God Bless. MH and Eelon Houk
The best experience at a dealership I have ever had! All of the people we had contact with were really nice and explained everything that was done and still needed to be done to my truck. They made a follow up appointment around my schedule and emailed my confirmation. We drive three hours each way to have our truck serviced at this dealership and there are quite a few dealers that are closer.
They very very prompt to get us in and out as quick as they could. Very pleased with Thompson’s people that did my service on my vehicle. Thank you Phil Davis for everything!
Great staff! Very efficient!
Jace proved to be my kind of salesman - direct with answers to my questions, did not push a sale, kept in contact throughout the multi-day process of finalizing a deal and delivered what was promised. I had bought new Ram trucks in 2019, 2020, and 2021. I have to say I'm now a proud GMC Sierra SLT owner.
We had a very good experience at Thompson Buick in Springfield. Their salesperson, Austin Frye was very easy to work with and was pleasant to work with as well. All the staff we saw were very professional. We did not feel pushed or pressured at all. I believe we were treated fairly. We recommend Thompson sales!
Thank you Tyler Leonhart for making the purchase of our vehicle quick and easy. The entire team we worked with was friendly and accommodating.
Both the sales and finance reps I met with made the process quick and easy. I got what I was looking for.
Brent was great worked hard to make deal come together. Sales manager was great. Dealship was very clean and everyone very positive & friendly.
Fast and reliable service as usual!
Nice waiting area, fast service, reasonable prices.
Mike was very personable and flexible. I had an unexpected life event happen that threw our original plans for a loop and Mike was so supportive the entire time. He also took the time to explain everything about my new vehicle to me. Most outstanding customer service!
Always 💯
Great teamwork. Only 3 techs working that day but still finished in a timely manner. Very professional and helpful. Loved the drop-off and call when done
The surveys was good
Went on a Saturday, they were obviously busy but quoted me a time and were right on it. Love that their waiting area is welcoming with complimentary drinks and snacks instead of an overpriced vending machine. Their service is top notch
Was surprised after redeeming my points that I still had to pay over $50 for an oil change and tire rotation.
I made an appointment with Phil Davis to take my truck in for a 60,000 mile service. I dropped it off and took the courtesy shuttle. When they let me know it was finished the shuttle came back and pick me up. My truck was all serviced and ready to go, and they even washed it!
Mike Peters is the most outstanding salesman I’ve ever worked with. He listened to me, understood me, he’s genuine and actually cared about finding the perfect fit. He mentioned having daughters and made me feel safe because he was very intentional of showing me all the safety features of my new car. My husband was diagnosed with cancer during our car buying experience and Mike was beyond flexible during the process because I couldn’t get my car the day we originally planned. I’m so grateful for him and would highly recommend him to all my friends ...
Mike Peters is the most outstanding salesman I’ve ever worked with. He listened to me, understood me, he’s genuine and actually cared about finding the perfect fit. He mentioned having daughters and made me feel safe because he was very intentional of showing me all the safety features of my new car. My husband was diagnosed with cancer during our car buying experience and Mike was beyond flexible during the process because I couldn’t get my car the day we originally planned. I’m so grateful for him and would highly recommend him to all my friends ...
Excellent customer service. Jeff was incredible at helping us find the perfect car for our family. Adam helped us navigate all of the financing and was beyond helpful. Highly recommend visiting Thompson's for your next vehicle!
Jeff was incredible with helping us navigate the car buying process and finding the best car for us. Adam was excellent at helping us with all of our finance questions. We are so happy to have purchased our vehicle through Thompson's!
My husband and I have been at Thompson Buick a few times checking out their Buick Enclave. They are none pressured and willing to give great service. Thank you Austin for making sure that my headlights will be on auto on my way home the other night with my new Buick Enclave. Awesome service throughout!!!
While arriving to Springfield for family vacation our water pump went out. Thompson Buick GMC immediately got our vehicle in and gave us a loaner to use so our vacation wasn’t ruined! EXCELLENT costumer service!!!! We appreciate you all so much!
Service with a smile makes doing business with Thomsons a breeze
Work was completed in under an hour and staff were very helpful
Great experience. The owner actually stopped by and visited with us while in the finance office. Good people and doing it the right way.
Friendly , competent,
Always friendly and thorough. Fairly quick service!
Very professional and courteous.
Excellent customer service above and beyond what was expected for to my error. (I lost track of time on a Saturday.).
Excellent service, really liked that there was communication and when ever I had questions always answered. Thank you
Everyone has been very helpful and informative, customer service has been very pleasing. I will be recommending Thompson, GMC a lot. Thank you for all your help.
Parts department ver friendly and helpful
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I appreciate the good service I received. It's good for me to not have to make an appointment and can just come in when it is convenient to me.
Drive 90 miles to deal with Vince at Thompson Buick and were very pleased with the service and professionalism at this dealership. Will definitely visit them for our next vehicle!
We purchased a certified 2019 Chevrolet Blazer from Thompson sales. Brent Sturgeon is an awesome sales consultant. Friendly and knowledgeable. He did his very best to work with me on the price I was looking for. He had the used car sales manager Jeremy Smith to come out and talk. We came to a deal and I am very happy with my purchase. You can't go wrong by choosing Thompson sales.
We purchased a certified 2019 Chevrolet Blazer from Thompson sales. Brent Sturgeon is an awesome sales consultant. Friendly and knowledgeable. He did his very best to work with me on the price I was looking for. He had the used car sales manager Jeremy Smith to come out and talk. We came to a deal and I am very happy with my purchase. You can't go wrong by choosing Thompson sales.
Everyone there was up front and not pushy in anyway. I also spent less time finalizing everything there than I have at any other dealership. This was the easiest buying experience I have had.
Super efficient and friendly staff! Great experience overall, and definitely will return for future services.
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Very easy to deal with and very professional.
Kevin is always good to show me some of the new things that GM has done to make my driving experience better. Finance department made their offers but didn't try to shove anything down my throat. Very friendly atmosphere. Thanks
He was very nice young man he explained things to me so that helped a lot u need more guys like him
Very good service
Thank you to Bobby Duncan and Alex Thompson for getting me my Yukon XL that I've always wanted. She is a beauty and will be able to do what we want her to do with the Diesel engine and the tow package. This is my second Yukon XL purchased from Thompson. (Bobby sold me my previous one.) Have had them serviced at Thompson’s through the years. Wouldn't go anywhere else. THANK YOU guys!!
Bought a 2023 Yukon and the transaction was super smooth and very quick in and out! Super satisfied with the vehicle and the service! Bobby Duncan was great to work with at the dealership!
The staff is great! Couldn’t ask for better service! The waiting room is great as well!
Vince at Thompson was extremely helpful and made my experience buying a 2023 GMC Acadia super easy. I couldn’t be happier with their service or purchase experience.
Ken and all the staff were awesome. The facilities were very clean and very inviting.
We love Thompson because the oil changes and maintenance are always quick and painless. Jeff from sales was extremely pleasant in talking to us about options on updating our car to something that more aligns with what we are wanting now. Every experience we have a Thompson is a positive one.
Very professional and zero pressure. Exactly what I look for
The manager and the entire staff were friendly and very prompt in their service and explaining what was involved. It was a very pleasant experience.
Although my problem was not resolved the gentleman that helped me was very kind and attentive. I left knowing my options and was not charged an arm and a leg to get the issues looked at.
Great dealership!! Very easy to deal with, not pushy or overbearing. Answered every question. Tyler Thompson and Digger Wells as well as everyone at the dealership were great people to deal with. The best experience we have had buying a new vehicle!!
We walked in knowing which truck we wanted to look at. Brent had it all ready for us to check out and got us set up for our test drive quickly. The sales process was quick and easy and we left with a great truck.
I worked with Mike Peters for over a year. He was excellent to work with. I hate buying a new car, I have never had a good experience and that changed this time working with Mike. He kept me updated, he knew what I wanted and he made sure I understood where we were in the process at each point. Even while we were waiting for allocations, he would check in and make sure I was still good with our plan. I was made aware of where we were at each step, I knew every charge and just greatly appreciate ...
If your in need of a new vehicle go see Bobby at Thompsons! Very smooth and easy buying process even on a Saturday. He was very polite, and knowledgeable about the truck we was buying. He has checked in with us even after buying. Very satisfied with our new truck. Thanks Thompson Sales Company and Bobby!
I had to leave my suv at their location after they closed because I was from out of state with a flat tire. They were very kind and took my car in and replaced 2 tires per my request after the assessment of the bad tire. They are amazing crew and I recommend them to all. I appreciated them so much.
They make you feel like family and Cindy who runs shuttle service is a real gem
Was very impressed with this dealership. Our salesman, Tito, was extremely helpful and quick to answer. He was able to answer all of our questions or connect us with someone who could. This dealership answered all my questions about payment options/financing and made sure I understand every step of the process.
Ray was too notch. He was patient with me while I worked some things around, he was accommodating, he was so friendly to my two daughters and took them to get drinks and snacks. It was such an easy purchase. Mike, their sales manager, was up front and honest about the process. I’ll definitely be back when it’s time to get another vehicle!
Courtesy, honest, and personable. Took great care of what was needed to be done.
very helpfull
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Digger did a great job! He ordered my wife's Yukon, and it arrived in less than 30 days and equipped as she wanted it. It was detailed to perfection without a speck of dust on it. Digger took his time and explained every button and option. After he delivered the vehicle, he personally escorted us to the service department and introduced us to the staff. He then took us to the parts department where we purchased our GMC floor mats and introduced us to the staff. Tom in finance did a great job and was very efficient, he even has ...
Very professional and friendly
You get great service here.
Easiest people to work with. Buying was quick. Love the new Acadia we purchased. The gm reward points are a nice surprise. Came in handy when I wanted floor mats with gm logo on them. Ships right to dealership free of charge.
Very quick service that was dependable.
Always the best!
Vince and the internet department were great to work with my recent car purchase. One of the easiest car buying experiences I’ve had. Car was exactly as they said on phone and the video. Everyone was pleasant and made it a quality experience. Really like my 2017 VW.
No pressure tactics and good communication. Very clear, concise information and was able to purchase exactly the car I wanted and had located online.
Drove into the quick lube for an oil change and although they had several cars in front of me, they were very efficient and courteous.
The advisor was super knowledgeable and was very friendly.
Mike Peters was excellent to work with. Would definitely be a go to again on any additional vehicles. Very friendly and extremely helpful. Super nice guy.
I recently retired and decided to by a new truck, however it has been about 10 years since I have went through the process of buying a “New” vehicle. Well, have things changed! After visiting several dealerships I was left with the feeling that I would be lucky to purchase the vehicle I wanted. I decided to expand my search area and reached out to Thompson GMC of Springfield, MO. What a great move that was! The sales representative, Jace Brinkley, was awesome! He had me in the exact truck I wanted in a few days! I was amazed. Anthony Jesse ...