Customer Testimonials
Had a great experience working with Jace Brinkley, Alex and Taylor at Thompsons Cadillac. Ordered my new Escalade V, didn't try to charge big premiums like other dealers I talked to.
We were on a short trip and experienced trouble with our gmc. Thompson’s were able to service our vehicle and fix the problem all in the same day. Thank you for the great service!
We loved our experience with Jace and the team during our recent auto purchase. We appreciate the no pressure approach and consideration for customers.
The team at Thompson was very helpful and professional while I was purchasing my new vehicle. They worked with me on price and made the deal work for me and my finances. Jace and Chris were excellent the entire time!
Bobby and Chris were great to work with. Even though they had multiple people waiting on them, they never showed the stress. They made you feel like you were their only client. Thanks Bobby and Chris, I love my Cadillac!
My husband and I purchased a 3500 DRW truck, working with our salesman Ricardo was easy, he and the sales manager worked hard to get us the best deal. We're very happy customers
Greg Blair was my Sales Consultant and he was amazing!! He answered all the questions I had and went above and beyond when it came to showing me the vehicle I decided to purchase. I have shared how awesome my experience was at Thompson and encouraged them to visit when in the market for a vehicle.
Just fast and comfortable
My wife and I had the greatest experience with the Thompson team.Vince dealt with us over the phone and they had everything ready when we got there.thanks again Vince Hamilton.
Bought a new 2025 GMC SIERRA 2500 today, and was extremely impressed with the process and assistance provided by the staff there. Derek, Chance, and Chris were amazing and would definitely recommend them to anyone!!
I purchased a 2021 F150 from Thompson Sales a couple of days ago. The entire staff are very easy to work with. Ricardo Gerard is a very good and professional salesman. Thank you! Carol was great helping us with all the paper work. Five star all the way! I love my truck! Elmer Davis
5 Stars – Loving My 2025 GMC Acadia!
I recently purchased a 2025 GMC Acadia, and I couldn’t be happier with both the vehicle and the buying experience. From the moment I walked into the dealership, Marcus made the process smooth, easy, and actually enjoyable—something I didn’t think was possible when buying a car!
Marcus was incredibly knowledgeable about the Acadia and took the time to explain all the new features and options without being pushy. He listened to what I was looking for and helped me find the perfect trim that fits my lifestyle and budget. I genuinely felt like ... Read More Google - Jul 5, 2025
Everything went very smoothly. I was very grateful for the shuttle service that was able to take me home to wait while my car was being done. Coach was very relatable and I appreciated him giving me that ride. Great experience overall 😉
The service department is easy to deal with, nice that they have a shuttle so you can still go to work.
Let’s face it. Car shopping (and eventually buying) can be a thrilling time certainly, but not without some level of dread and fear. We knew exactly what we wanted and Thompson Sales had it. But we found no high pressure tactics throughout our process. Our salesman Jace was top notch and when it came time for financing, Chris made the process calm and pleasant. Sometimes when you buy an item, you also get professionalism, trust, and quality as add-ons to your experience. That’s worth the investment right there.
Vince was extremely helpful with our vehicle search! Thanks!
I can confidently say this was the best car buying experience I’ve ever had. Mike Peters is the real deal. He was very patient, efficient and transparent throughout the process. I absolutely love my new car and the entire process was seamless because of Mike! Everyone at Thompson was fantastic!
Best dealership I have ever encountered. Flawless transaction. Reasonable price. Ultimate professionalism. Ethan and Carole are superb.
I recently purchased my first new truck from Marcus Scott at Thompson GMC. From the moment I walked in, I felt welcomed and comfortable. Marcus took the time to listen to my needs and preferences without any pressure, even though I changed my mind a few times on what I was looking for.
He was very knowledgeable about the vehicles and helped me sort through my options, while answering the many questions I asked. I appreciated that he didn’t try to upsell me on anything I didn’t need—he was genuinely looking out for my best interests!
The ... Read More Facebook - Jun 27, 2025
Was as easy as a trip to get your oil changed can be! Apologized for the wait even though I was not there for very long. Great service!
Awesome dealership that seams to care about their customers and employees
I recently purchased my first new truck from Marcus Scott at Thompson GMC. From the moment I walked in, I felt welcomed and comfortable. Marcus took the time to listen to my needs and preferences without any pressure, even though I changed my mind a few times on what I was looking for.
He was very knowledgeable about the vehicles and helped me sort through my options, while answering the many questions I asked. I appreciated that he didn’t try to upsell me on anything I didn’t need—he was genuinely looking out for my best interests!
The ... Read More Google - Jun 27, 2025
Vincent and Tom was friendly and professional. Had me in and out and offered an extended warranty so that’s always good.
I got a deal done over the phone then drove down from Kansas City. I had a Great Experience buying a New GMC Sierra 1500 Denali at Thompson. Tristan Primanzon -Sale Consultant and Chris Decaro - Finance Manager were very Professional. They treated me with respect and got me out the door with my new Truck. I highly recommend working with them if you want a painless experience.
They were very fast and all the staff are super friendly and value your time. I wouldn't take my car anywhere else
Keeping was our salesman, he was outstanding. He definitely went the extra mile for sure. Carole in the finance department was a dream to work with, she worked hard to get us the best deal. I can’t say how happy my wife and I are with our XT5, not to mention how happy we are with Keedin and Carole. Thank you Thompson Cadillac for having quality people.
Mark was an exceptional sales representative and the whole experience was amazing! No pressure sales and friendly staff. Highly recommend!
Service dept. did an excellent job. We were satisfied with our service team and our service technician Quientin. Everyone was friendly and helpful. So far we are satisfied with the L87 6.2 recall fix, time will tell on that one. Thompson gave us over all a great experience.
Deon is the salesman to see. He's knowledgeable. friendly. easy to talk to, knows the vehicles and works hard to get you the best price. Chris is who you want to work with for financing. He also works hard to get you the best interest rate and gets things done quickly
We’ve purchased several vehicles from Thompson over the years, and our recent visit was another great experience—even though we didn’t end up buying this time. Mark Cotner was a huge help throughout the process. He was extremely knowledgeable, patient, and never pushy. He took the time to answer all of our questions and made us feel comfortable the entire time. Thompson continues to impress us with their professionalism and customer service. Highly recommend!
We had the pleasure of working with Ricardo and Carole. We bought an GMC Denali and we couldn't be more impressed. Both were knowledgeable, patient, and genuinely focused on helping us find the right vehicle—not just making a sale. Ricardo took the time to walk us through every detail with honesty and clarity, while Carole made the process smooth, efficient, and even enjoyable. Their teamwork and professionalism set a high standard for customer service. If you're looking for trustworthy, top-notch car salespeople, Ricardo and Carole are the ones to see!
Ethan was a pleasure to work with. I had price shopped for the car I wanted with 3 other dealers; Ethan gave me the best price. The manager, Digger, was exceptionally nice as well, and went out of his way to make sure I was happy. The Thompson dealership has a large inventory of cars, and is likely to have what you’re looking for. I’m 73 and have purchased many new cars. This was the most pleasant experience buying a car I’ve ever had.
We purchased a Denali truck from Derek Couffer at Thompson Sales Company. His knowledge of the vehicle left us with hardly any further questions. The dealership is very professional and welcoming. Purchasing a vehicle here was a great experience!
My experience with Thompson in Springfield exceeded my expectations! The staff as a whole were absolutely remarkable. They were so kind & patient with me, and what a breath of fresh air it was to deal with bright individuals. A few hours prior to buying my new Buick from Thompson, I shopped at Mayse in Aurora & I was given a half-ass attempt from a salesman to sell me a car. The atmosphere of Thompson was the exact opposite. I was relaxed and happy, which are two words I never thought I’d use to describe my car buying experience. ... Read More Google - Jun 14, 2025
Mark is quite exceptional in his field of expertise. I am very pleased with my new car. I would purchase another vechicle from only him. Mark is knowlegeable, professional and and aiming to please the customer. THANK YOU Mark Cotner
I want to Thank Marcus for all his help & for future understanding of my lack of computer knowledge & his patience in dealing with my many questions some good some probably stupid but nevertheless questions about things I don’t get or Why?🤣. He has stayed in touch since my purchase & offering his expertise & services in helping with learning my new vehicle. This is my first experience with Thompson & I’m sure won’t be my last. I’ve also had an experience with the parts department in ordering my weather mats for the SUV & ... Read More Google - Jun 11, 2025
Just purchased our second GMC Sierra from Thompson Buick GMC of Springfield, and couldn’t be happier with the way they handled everything, especially Tristan Primanzon. I don’t think we could have gotten a more polite and respectful young salesman than Tristan, so if you’re interested in a new vehicle and great service ask for Tristan!
Staff was very courteous and professional. Car was done before estimated time.
Bought our third vehicle from Thompson Buick GMC of Springfield. Primary salesman was Ricardo Gerard for our 2025 Cadillac CT5-V. Outstanding professional to say the least! Ricardo was the most knowledgeable, attentive and concerned salesperson we’ve had the pleasure to work with during a major purchase. The entire staff at Thompson deserve a “High Five” from sales through financing. Thanks to all for a truly enjoyable experience!
We had a great experience at Thompson's with our purchase of the Cadillac Vestiq! Our salesman, Chris Carico was excellent to work with. He was friendly, helpful, and always responded quickly to any questions we had. Digger and Carole were great to work with as well! Such an amazing staff! I highly recommend visiting with Chris for your next vehicle purchase!
Technician Hughes went above and beyond, staying after hours to personally diagnose my vehicle’s window issue when it acted up post-service. His professionalism, kindness, and dedication truly impressed me. Hughes provided exceptional customer care, turning a frustrating moment into a positive experience. He’s a rare gem and a true asset!
Brent Morris did a wonderful job. The process was quick and went smoothly. I did not feel pressured and he gave me options when I asked for them. Everyone there was equally as nice and helpful. I would definitely purchase another vehicle with Thompson.
Very comfortable atmosphere, helpful above and beyond.
I recently purchased a 2025 GMC Sierra 2500 Denali from Thompson GMC, and I couldn't be more thrilled with the experience. Nathan Saderstorm was my sales consultant, and from start to finish, he exceeded all expectations.
Nathan's professionalism and knowledge about the GMC lineup were evident throughout the process. He took the time to understand my needs and preferences, ensuring that I found the perfect vehicle. His transparent communication and no-pressure approach made the buying experience enjoyable and stress-free.
The 2025 Sierra 2500 Denali is an exceptional truck, and Nathan made sure I was well-informed about all its features and capabilities. He ... Read More Google - Jun 2, 2025
Bought a 2020 GMC Sierra from Steve Hurd. We had some issues with a bank on my title and it took some time to work through that. Steve and the finance department worked with me and were patient during the process. Gave me a fair trade in and the price of the Sierra was very good. Strongly recommend.
Every person we dealt with at the dealership was so helpful and friendly. Customer satisfaction seems to be their primary goal.
Super people, great service.
EXCELLENT CUSTOMER SERVICE, and EXTREMELY KNOWLEAGABLE TECHNICIANs/MECHANICS. I appreciate all the hard work to get my car running in tip top condition.
Jace was great to work with! I began working with him weeks prior to my purchase as I was undecided on the exact model I wanted. He always responded quickly and was very kind and patient. The purchase process was quick and efficient. I set the expectations of not going back and forth, and they met them exceedingly. There was a little snafu with the title work and key, but they quickly and professionally corrected that.
One of the auto purchases I've ever had and there have been many. If you're in the market, give Thompson a change ... Read More Google - May 28, 2025
Brent and Carole were so very friendly and helpful with the purchase of our new Buick. We are very happy with the new car and Brent went above and beyond in helping me understand all the bells and whistles on the car. Would definitely recommend Thompson Sales on buying a new vehicle.
Seamless process from start to finish. Jon Randall and Tom Gray make great deals happen!
Chris Jones did a great job handling our purchase. The entire team was helpful, attentive, and answered all our questions. Highly recommend Chris and Thompson Sales!
Fast in, Fast out....Always professional and great customer service. The communication is top notch and they do a great job maintaining my truck.
Easiest car buying experience ever. I got exactly what I wanted for a great price (the best I could find for 100s of miles)...and with a super low, GM 0.9% financing rate. No hassle, no haggle.
Vince and Chris made it so easy. They offered the car for the advertised price right off, gave me a reasonable amount for my trade in, and did not pressure me in the finance office to buy add-ons. I drove the 150 miles down from KC to pick it up and was on my way back home with a new car in a couple hours ... Read More Google - May 22, 2025
Excellent customer service. We are 5 time repeat customer with our same salesman Vince Hamilton.
Excellent customer service. 5 time repeat customer with Vincent Hamilton. Always taking care of us.
Jace Brinkley was great to deal with and I love my new truck! Finance guy was awesome too! I would recommend anyone to buy their new or pre-owned car or truck from Thompson Sales Company!
Brent was very helpful in finding the vehicle i was interested in. He brought it around to the front of the building so i could look at it close up and take a test drive. I had made up my mind what I was looking for and they didnt try to sell me anything different. Staff was friendly enough.
My experience was hassle free. Hunter did an amazing job!
Derek Couffer was absolutely incredible! He was patient and kind throughout the entire process. He answered all of our questions and followed up with us through every step. He introduced us to Carole Tatum who absolutely worked her tail end off for us! Both of them together made our purchase magical! Thank you both for all your hard work!
Keedin Crockett was great to work with during our purchase of a GMC Canyon. He was very patient and eager to answer all our questions and very thorough getting everything connected with our new truck. Everyone at Thompson's was courteous and friendly. Great experience!
Great people that make the car buying experience fast and easy!
Shop rates are rates high, staff friendly
Wonderful customer service very pleased
Jace and Carol made our purchase easy. Would recommend without hesitation. Great experience.
Ricardo and Carole really out did themselves in helping with our purchase of our new Terrain! From start to finish, they listened to our needs, told us what to expect and made the whole process easier than I ever thought possible! Hands down the BEAT buying and financing experience I have ever had getting a car. We are forever customers!
Excellent customer service. Jace was an ace with his job helping me along the process. I am sincerely happy for choosing Thompson's over the other dealerships that I was in contact with. Thank you all! Darren
Gregg was an excellent salesman! He was knowledgeable and had great follow through. The whole sales process was fast!
I had an incredible buying experience here! Brent and Chris went above and beyond to make sure I drove home in a new, safe and reliable vehicle!
I had an absolutely fantastic buying experience at Thompson Sales! From start to finish, everything was smooth, professional, and enjoyable. Tate, my salesperson, went above and beyond to make sure I found exactly what I was looking for. He was knowledgeable, patient, and never made me feel pressured. He took the time to explain every detail and made the whole process seamless. I truly felt like a valued customer. If you’re in the market for a vehicle, I highly recommend asking for Tate—he made the experience top-notch. Thank you, Thompson Sales!
Best dealership! We are repeat customers and love the service at Thompsons. Bought 2 vehicles on Saturday. Thanks Brent Morris and AJ Service department is wonderful ask for Austin Robert at the Quick Lube is my favorite! Always helpful and nice.
Thompson is a first rate car dealership. Just purchased my 3rd vehicle from them. Always a very good experience. My associate Triston was very helpful and informative. Financing was very easy and efficient. Definitely recommend their services.
I'd like to thank Thompson Buick GMC of Springfield, and especially Steve Hurd, our sales representative. I was dealing with an insurance settlement that was dragging out and causing me a great deal of stress. Steve understood our situation, offered to hold the vehicle with a small down payment until I finally got my insurance payout, and was always quick to respond when we asked to test drive, meet with financing, and deliver the car. This is the second car we've purchased from Thompson's, and likely won't be the last.
After speaking with my former student, Troy Thompson, he kindly listened to me about trading in my 2007 Saturn Ion. He told me he’d have Brent Sturgeon help me as my salesman when I arrived at Thompson Buick yesterday. I can’t believe the kindness, patience, friendliness and professionalism of Brent. He lead to toward a Buick Envista, and after an awesome test drive in a beautiful white car/SUV, we talked about my desires, what I needed and what I could afford as far as cost. He then escorted me to Adam in financing, who was kind, patient and ... Read More Google - May 5, 2025
Always a great experience buying a vehicle here with Steve and Carole
Thompson is a great place to buy a vehicle. They are easy to work with and will give the best deal.
I had an excellent experience at Thompson Cadillac of Springfield. Marcus Scott was my salesman and he did a phenomenal job from start to finish. He was knowledgeable, professional and made the entire process smooth and stress-free. We can in from out of state to purchase the vehicle. They let my 3 kids hand out and eat all there snacks!! Chris DeCaro in the finance office was great and quick. We got in and out fast! Highly recommend working with them. if you're in the market for a new vehicle!
First time Thompson dealership customer. Overall excellent customer service and product knowledge. Chance Sigman was professional addressing all my questions and concerns.
Non-pressure experience, there is nothing worse than a hovering salesman. I was allowed to view the vehicles on the lot without pressure or unsolicited commentary. When I did have any questions, I was greeted with a friendly smile and courteous response.
Working with Thompson GMC, Tito and Carol was probably the best car buying experience that I’ve ever had. I have bought several vehicles for work and others over the past few years and have always left under impressed with an empty tank, but Thompson GMC did an amazing job went over and above and handed me the keys to a clean vehicle with a full tank and even a goodie bag. Not to mention the great discount and price that they automatically applied without having to haggle.
The whole experience of test driving, sales, to financing was a great experience. Couldn't be happier with the service.
Went in late this afternoon for an oil change. Joshua Tiller was my tech. He was professional, courteous and efficient. Remembered to tell me I needed new tires soon and told me about the special deals they were offering and provided a quote. Very helpful. Time for a new car or new tires. Thanks for the help Joshua!
This was the best experience I’ve had searching/purchasing a car yet. It was convenient and low pressure and Deon Greenlee was beyond helpful with everything from test driving to purchasing. I will definitely be back!
Greg, Carole and Anthony are excellent!
Definitely the best experience I’ve had purchasing a car. Hunter answered every question I had and gave me an amazing deal on our new GMC Terrain. I couldn’t have asked for a better experience. I’ll definitely be a returning customer!
This was our first time shopping for a vehicle at Thompson and we couldn’t be more pleased. Chance Sigman was a great salesman and an all around great person. If you are in the market for a vehicle, go see Chance and he will take great care of you.
The team at Thompson was first class. Hunter and Chris were super helpful and very thorough throughout the purchase process. Really appreciative of everything and would highly recommend a purchase from this dealer team.